Quick: what’s your mission statement? Can you say it without looking it up? How about the rest of your team? And most importantly, how does it make you feel? If the answer isn’t some version of “proud and inspired,” then it might be time to rethink your organization’s purpose.

Let’s face it: there’s no escaping people who push our buttons. And most often, we deal with them with less grace and more frustration than we’d like. Here are three ways to shift the balance so that you find it easier to let these people’s actions slide off your back.